(KTI) REVIEW OF THE COMPLETENESS OF FILLING FIRST LEVEL HEALTH FACILITY REFERRAL FOR DENTAL PATIENTS AT MUHAMMADIYAH UNIVERSITY GENERAL HOSPITAL CIREBON

A referral system is mandatory for patients who are participants of social health
insurance and health service providers. A reference cover letter at least contains a number
of things such as; patient identity, results of examinations (history, physical examination,
and supporting examinations) that have been carried out, working diagnosis, therapy or
actions that have been given, purpose of referral, names and signatures of workers who
provide services. The purpose of this study was to find out the completeness of filling out
the FLHF referral letter for dental patients when carrying out outpatient treatment at
Muhammadiyah University General Hospital in Cirebon.
This type of research used was descriptive method. The population used in this study
were all FLHF referral letters for dental polyclinic patients in 2022 at Muhammadiyah
University General Hospital in Cirebon, with a sample of 68 FLHF referral letters for
dental patients. The instrument used in this study was an observation sheet (checklist
sheet). The time of this research was conducted from April to May 2023 at General Hospital
of Muhammadiyah University in Cirebon.
Based on the results of research conducted at this hospital, it can be concluded as
follows that FLHF referral letters for dental patients were not 100% complete, out of 68
FKTP referral letters for dental patients, 78% dental patient referral letters were for
complete category and 22% of dental patient referral letters in the incomplete category.
Hospitals should be able to provide education on the completeness of FLHF referral
letters to Dental patients. Because this education can be used as a reference for applying
referrals to optimize outpatient registration of Social Health Security Administrator for
Dental Polyclinics patients.