(KTI) ANALYSIS OF PATIENT SATISFACTION IN THE ONLINE REGISTRATION SYSTEM AT JALAN KEMBANG COMMUNITY HEALTH CENTER CIREBON

In the era of globalization, technological advances, especially smartphones, have
transformed people's lifestyles and improved healthcare services. Community Health
Centers, as primary healthcare providers, are now utilizing online registration systems to
reduce queues and patient waiting times. Online registration offers numerous benefits, such
as reducing no-shows and increasing patient satisfaction. This satisfaction is crucial
because it directly impacts service quality, which can attract more patients. The purpose
of this study was to determine the level of patient satisfaction with the online registration
system at the Puskesmas on Jalan Kembang, Cirebon City.
This type of research uses quantitative descriptive. The sample in this study was 82
respondents using accidental sampling technique. The instrument in this study was a
patient satisfaction questionnaire on the online registration system based on the EUCS
method. Data analysis in this study used descriptive analysis.
Based on the research results obtained from 15 statements submitted to respondents,
the percentage of satisfaction with the content was 100%, accuracy 87.7%, format 97.6%,
ease of use 93.9%, and timeliness 97.6%.
Thus, the distribution of patient satisfaction on the dimensions of content, accuracy,
format, ease of use, timeliness and in general the majority of patients stated that they were
satisfied with the online registration system at Jalan Kembang Health Center, Cirebon
City. However, there are several improvements that need to be improved in the online
registration system. This study can be used as input for Jalan Kembang Health Center,
especially to improve the quality of online registration according to the EUCS dimension.