(KTI) OVERVIEW OF HUMAN RESOURCES NEEDS IN UNITS MEDICAL RECORDS BASED ON HEALTH WORKLOAD ANALYSIS (ABK-Kes) METHOD AT UPT PUSKESMAS KALITANJUNG, CIREBON CITY

Human resources is a health workforce fulfillment program stating that the
problems faced by health workers at this time include the number and types of health
human resources that are not in accordance with the quality needs of health human
resources. Medical record officers revealed that there is a fairly high workload and there
is still a buildup of main tasks and supporting tasks because the workload and the number
of officers are not appropriate. Workload at the puskesmas is very important in the
performance of a puskesmas, because workload affects the performance of officers when
serving patients, but in implementing workload at the Kalitanjung Health Center, Cirebon
City it has not been implemented. The purpose of this study was to find out the Overview
of Human Resource Needs in the Medical Record Unit Based on the Health Workload
Analysis Method at the Kalitanjung Health Center, Cirebon City.
This type of research is descriptive with a quantitative approach, this research uses
an observation sheet instrument, the total sample is a sampling technique where the number
of samples is the same as the population, namely 3 medical record officers. This research
was conducted at the Kalitanjung Community Health Center, Cirebon City, from 15 May
to 20 May 2023.
The results of the research are in the form of calculations using the Health
Workload Analysis (ABK-Kes) method for the medical record unit section at the
Kalitanjung Health Center, Cirebon City, the lack of medical record officers. Due to the
lack of medical record officers, 5 medical record officers were needed so that there was a
shortage of 2 medical record officers from 3 medical record officers so that the service
process would be hampered. The number of medical record needs based on the health
workload analysis (ABK-Kes) determines the results of available working time for medical
record officers at the Kalitanjung Health Center, Cirebon City, namely 1,698 hours/year
or 101,880 minutes/year.