(KTI) THE AFFECTING FACTORS OF OBSTRUCTING PATIENT REGISTRATION PROCESS BASED ON ELECTRONIC PUBLIC HEALTH CENTER AT SUNYARAGI PUBLIC HEALTH CENTER IN CIREBON CITY

Patient registration is the initial process of medical records occurring in every
health care facility, where patient registration will record the patient's personal identity
and the need for visits to the puskesmas. Therefore, to be able to satisfy customers and
encourage them to return to using sustainable health services, every health service that
serves the community must meet the needs of the community by providing the highest
possible excellent service.
The research objective was to find out about the factors that influence the patient
registration process based on the E-Puskesmas at the Sunyaragi Health Center, Cirebon
City. The type of research used is descriptive method with a quantitative approach. The
instrument used in this study was an observation sheet (check list sheet). This study uses 6
of the pieces method which consists of 6 methods, namely: Performance, Information,
Economics, Control, Efficiency, Service. Based on the pieces method, the highest number
in this study are Efficiency, Control, and Service. The results of this study indicate that of
the 80 data from the patient registration process at the Sunyaragi Health Center studied,
there were 40 patient registration data that were incomplete and 38 patient registration
data that were complete and 2 times experiencing interference.
Control in this study showed that the implementation of patient registration in the
E-Puskesmas application was in accordance with the established SOP. Efficiency in this
study showed that the registration process was hampered because many patients did not
carry identity cards such as BPJS cards, family cards (KK). And the service in this study
shows that if the network is having errors/slow, the officers will immediately provide
information to patients so as not to cause long queues. The study uses 6 of the pieces method
which consist of 6 method namely: Performance, Information, Economics, Control,
Efficiency, Service. Based on the pieces method, the highest number was in study slows the
implementation of patient registration on the E-Puskesmas application according to
established SOP. Efficiency in this study shows the enrollment process was hampered
because many patients did not carry identity cards surch as BPJS cards, family cards (KK).
And services this study shows if the network is having an error/ slow officer immediately
provide information to the patient so as not to cause long queue.