(KTI) QUALITY REVIEW OF ELECTRONIC MEDICAL RECORD SYSTEM IN OUTPATIENT INSTALLATIONS AT PERTAMINA CIREBON HOSPITAL

This research reviews the quality of the Electronic Medical Record (EMR) system in
the outpatient installation of Pertamina Cirebon Hospital. Although the EMR has been
implemented, there are still internal problems (e.g., system errors) and external problems (issues
from the central system). The aim of this research is to observe the quality of the EMR system
at the hospital.
This research uses a descriptive qualitative method with an observational approach.
Data was collected through direct observation using a checklist that assesses four dimensions
of EMR system quality: condition (reliability), ease of use (usability), response time, and
security.
Observation results show that the overall quality of the EMR system at Pertamina
Cirebon Hospital is quite good. The four dimensions of the system show satisfactory results,
although there are some notes, such as network connection problems and system errors. The
EMR system supports electronic data entry for all types of examinations and treatments, and
adequate technical support is available.
The EMR system at Pertamina Cirebon Hospital has been implemented well, but
improvements are needed in terms of system stability and network connection speed to
maximize efficiency and productivity. The hospital is advised to conduct regular system
evaluations and maintenance, as well as improve its information technology infrastructure
capacity.